This website www.aftpharm.com/au-en (“Website”) is operated by AFT Pharmaceuticals (AU) Pty Ltd and its affiliated entities (referred to on the Website as “AFT”, “we”, “our” or “us”). AFT is a company registered in Australia under Australian Company Number (ACN) 105 636 413 and we have our registered office at 113 Wicks Road, North Ryde, New South Wales, 2113, Australia.
This policy is intended to provide a general overview of our policies for the handling of your personal information. By providing your personal information to us you consent to us handling your personal information in accordance with this Privacy Policy.
Throughout this policy, we refer to Data Protection Legislation which means the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and any legislation implemented in connection with the aforementioned legislation. This includes any replacement legislation coming into effect from time to time.
What Personal Information do we Collect and When?
The type of personal information that we will collect from you, and you voluntarily provide to us on this Website may include some or all of the following depending on the type of user you are:
| Storage Type | What we Store |
| User-Generated Content/Data | Name, Email Address, Free Format Text (Subject and Message for “Contact us” submission) |
| Website Usage Data | IP Address, Browser Type and Version, Operating System, Device Information (e.g., device type, screen resolution), Date and Time of Website Visits, Pages Visited on the Website, Clickstream Data (User’s navigational path) |
| Cookies and Tracking Data | Cookies (e.g., session cookies, persistent cookies), User Tracking Information (for analytics and personalisation) |
Why and How We Use Your Personal Information
We will use and disclose your personal information for the purposes for which we collected it, and for other related purposes that you would reasonably expect. Generally, these purposes include the following:
When you use our Website “Contact Us” submission form
When you make an enquiry on our Website using the “Contact Us” section, we will use your name, email address, phone number, and any other information provided to contact you about, and manage your enquiry. If your enquiry relates to an adverse reaction to any product, we will hold and manage your information in order to meet our legal requirements and may pass information to any relevant Regulators. Wherever possible, and legally permitted, we will take steps to de-identify any information before it is transferred.
To Operate, Improve and Maintain our Business, Products, and Services
We use the personal information you provide to us to operate our business. For example, when you make a purchase, we use that information for accounting, audits, and other internal functions. We may use personal information about how you use our Website to enhance your user experience and to help us diagnose technical and service problems and administer our platform.
To Protect Our or Others’ Rights, Property, or Safety
We may also use personal information about how you use our Website and platform, to prevent, detect, or investigate fraud, abuse, illegal use, violations of our Terms of Use, and to comply with court orders, governmental requests, or applicable law.
By providing us with your personal information, you consent to us using your personal information for the above purposes. Apart from the above instances, we may also use and disclose your personal information with your consent and as otherwise permitted by law.
Sensitive Information
We will only collect ‘sensitive information’ with your consent. We will assume that you have consented to us collecting all information which is provided to us by you for use in accordance with this policy, including any ‘sensitive information’, unless you tell us otherwise at the time you provide it to us.
Sharing of Your Personal Information
We do not sell your personal information.
We may share your personal information with other organisations in the following circumstances:
- We use data processors who are third parties who provide elements of services for us. We have Data Processing Agreements in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will not share your personal information with any organisation apart from us or further sub-processors who must comply with our Data Processing Agreement. They will hold your personal information securely and retain it for the period we instruct.
- AFT entities for the purposes and under the conditions outlined above. This includes its subsidiaries, and affiliated companies.
Our Website contains links to websites owned and operated by third parties. If you use these links, you leave our Website. These links are provided for your information and convenience only and are not an endorsement by AFT of the content of such linked websites or third parties. AFT has no control over the contents of any linked website and is not responsible for these linked websites or their content or availability.
Cookies
We use cookies, which are small text files stored on your device. Using cookies is a way for us to make sure that our Website is continuously improved, meets your needs and can be used as a tool to optimise our marketing strategy. For us to do this, we place functional cookies to make the Website function as well as marketing cookies which help us target the right people and show them advertisements. Some of these cookies track your use of our Website and visits to other websites and allow us to show you advertisements when you browse other websites.
Please view our Cookie Policy for more information on our use of cookies.
Access and correction of your personal information
Please notify us if your personal details change so that we may keep our records current.
You may lodge a request to access your personal information or to correct personal information that we hold about you if you believe it is inaccurate, incomplete, out-of-date, irrelevant or misleading, in which case please contact us using the contact details below.
Generally, we will provide you with that access, except in limited circumstances where the law permits us to deny access. In those circumstances, we will provide you with written responses for refusal (unless it is unreasonable to do so).
Any such requests must be made in writing to us. We will respond to the request for access within a reasonable period and we will give access to the information in the manner requested if it is reasonable and practicable to do so. We may require you to comply with certain procedures before we allow access to or amendment of your personal information in order to ensure the integrity and security of information that we hold (e.g., providing a form of identification).
No fee will be incurred for requesting access, but if your request for access is accepted, we may apply an administrative charge for providing access to your personal information in response to your request.
Third-Party Processors and Service Providers
Our carefully selected partners and service providers may process personal information about you on our behalf as described below:
| Service | Description | ||
| Security Vendors | These trusted experts employ advanced cybersecurity measures, such as intrusion detection, threat monitoring, and malware scanning, to protect your personal information from unauthorised access and cyber threats. | ||
| Customer Support Providers | We work with dedicated customer support providers. They assist in addressing your queries, resolving issues by securely managing and accessing relevant customer data. | ||
| Content Delivery Networks (CDNs) | To optimise the speed and reliability of our online services, we rely on Content Delivery Networks (CDNs). CDNs efficiently deliver web content to you by strategically distributing it across global servers. Your data is cached and served from the nearest server, reducing latency, and enhancing your overall experience. | ||
| Content Management Systems | To assist us in the creation, management, and design of our website. | ||
| Analytics and Advertising | To improve our products and provide you with relevant content and advertisements, we collaborate with analytics and advertising partners. They analyse user behavior, preferences, and demographics to personalise your experience and deliver targeted ads. | ||
| Hosting Services | Providing the facilities needed to create and maintain our Website, as well as make it accessible through the internet. | ||
| Third Party | Service Provided | Description of Service | |
| Podcom | IT infrastructure and development services | Podcom offers managed IT support and development services for AFT Group. | |
| Fastly | Content Delivery Network and Web protection services | Fastly offers web efficiency and protection services for our platform. Fastly – Privacy Policy | |
| P29 | Website Management and Administration | P29 offer website design and management services for our product. Platform29 – Privacy Policy | |
| WordPress | Content Management | WordPress offers web content management systems. WordPress – Privacy Policy | |
How Long We Keep Your Personal Information
We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, insurance or reporting requirements. Where the same record has to be kept for more than one purpose and there is a different retention period for each of those purposes, the record is kept for the longer period. Your personal information may also be retained in our IT system back-up records. We will take reasonable steps to destroy or permanently de-identify your personal information when we no longer require it for any purpose for which it was collected.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we use your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
Security
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. Platforms, systems, and facilities in which personal information is used are protected by secure network architectures that contain firewalls and intrusion detection devices.
In addition, we limit access to your personal information to those employees, agents, contractors, and other third parties who have a business need to know. They will only use your personal information on our instructions, and they are subject to a duty of confidentiality.
Where We Store Your Personal Information and International Data Transfers
The personal information that we hold about you will be stored in Australia and other countries. Your data may also be shared with third-party service providers based outside Australia. Some of the data recipients with whom AFT shares your personal information with may be located in countries other than the country in which your personal information originally was collected. Those other countries may include, and the third-party service providers and data recipients may be located in, the following countries: [New Zealand]
Where we transfer your data outside Australia, we will ensure the overseas recipient has a law or binding scheme that has the effect of protecting your personal information in a way that overall is at least substantially similar to the way in which the APPs protect your personal information and there are mechanisms which you can take to enforce that protection of the law or binding scheme. Changes to our Privacy Policy
We may, from time to time, amend, modify or replace this policy. You may obtain a copy of the current version of this policy on our Website or by contacting us using the details below. You should review our policy each time you provide us with personal information.
Complaints
If you have a complaint about the way in which we handle your personal information, or you believe that a breach of your privacy has occurred, please contact us using the details below.
Your complaint will be considered and dealt with by our nominated representative, who may escalate the complaint internally within our organisation if the matter is serious or if necessary to resolve it.
Please allow us a reasonable time to respond to your complaint. If you are not satisfied with our resolution, you may make a complaint to the Office of the Australian Information Commissioner (OAIC) whose contact details can be found at: http://www.oaic.gov.au/.
Contact Us
If you would like further information about the way we manage your personal information or if you have a complaint, please contact us at:
AFT Pharmaceuticals (AU) Pty Ltd, Privacy Officer 113 Wicks Road, North Ryde, NSW 2113, AustraliaEmail: customer.service@aftpharm.comPhone: 0800 423 874